Phone:
(701)814-6992
Physical address:
6296 Donnelly Plaza
Ratkeville, Bahamas.
Shipping Policy
At PURRA AROMA SDN BHD 202501053048 (1654455-A), we are committed to delivering your orders safely and on time. Please read our shipping policy below for information on processing, delivery times, and charges.
1. Shipping Coverage
We currently ship orders to:
- All states within Peninsular Malaysia
- Sabah & Sarawak
2. Order Processing Time
- Orders are processed within 1–3 business days (excluding weekends and public holidays).
- You will receive a confirmation email once your order has been processed and shipped, along with tracking information.
3. Shipping Methods & Delivery Time
| Destination | Carrier / Method | Estimated Delivery Time |
|---|---|---|
| Peninsular Malaysia | J&T Express, PosLaju, or equivalent | 2–5 business days |
| East Malaysia | PosLaju, GDEX, etc. | 5–10 business days |
Delivery time may vary due to factors such as courier operations, holidays, or weather.
4. Shipping Charges
Shipping fees are calculated at checkout based on the total weight and destination.
- Free shipping may be available for bulk or promotional orders.
5. Order Tracking
Once your order is shipped, you will receive an email or SMS containing a tracking number and link to track your package.
6. Damaged or Lost Parcels
If your parcel arrives damaged or is lost in transit:
- Contact us within 48 hours of receiving the item
- Keep all packaging and items for inspection
- We will assist in filing a claim with the courier and provide replacement or refund based on case review
For any questions related to shipping, feel free to contact us at:
📧 purra_aroma@outlook.com
📞 +601156954176